Meet Hertz, the 20 year old apprentice at Midpoint, who found his apprenticeship through WhiteHat
Q:What is Midpoint? A:
Midpoint is the concept of offering our customers the midpoint of the prevalent buy / sell market spread when exchanging foreign currencies. The aim is to provide our customers with a peer-to-peer FX experience that costs significantly less than banks and brokers, provides the least hassle, and is at the most competitive rate. We operate in over 60 global markets and are able to support up to 39 currencies. Our name stems from this philosophy.
Q:What does your apprenticeship involve? A:
I am studying towards a Level 3 Diploma in Business Administration, the optional units that were chosen for which aim to specialise in information systems, report production, and data visualisation. My job role revolves round client onboarding checks in line with FCA Know Your Customer / Anti-Money Laundering legislations; handling customer inquiries, operations or otherwise; customer operational engagement; data visualisation; and other ad hoc tasks.
Q:How did you hear about your apprenticeship? A:
I was invited to an assessment day at WhiteHat. During the latter half of the morning, a list of available positions was recommended by Gina, the Learner Engagement Consultant. Looking back, it was a brilliant opportunity that I was fortunate to be offered.
Q:Why did you decide uni was not for you? Do you regret your decision? A:
It is apparent to me that Higher Education does not offer a hands-on workplace experience. I wanted a break in taking the first steps in my intended career – university would not have aided me in the immediate short term. I do not regret my decision, since Higher Education is not forever off the agenda. With an apprenticeship, there will still be opportunities to develop academically in the future, which I fully intend to undertake.
Q:Is there room for progression once you’ve completed your apprenticeship A:
Yes, there is. The particulars will depend on my performance and are ultimately Midpoint’s decision. However, I hold no reservation in stating that my role presents an incredible learning opportunity. There is much I would like to develop on professionally, and I remain hopeful that the room for progression will be there once I have completed my apprenticeship.
Q:How helpful have WhiteHat been since starting your apprenticeship? A:
Most helpful from beginning to date. The assessment day and information are targeted and considerate; Gina accommodated me with interview training; assessor visits and feedback on coursework are detailed and specific; the team is even very responsive in responding to my incessant phone calls! It is important to note that one is only helped as much as one should like to be helped. That being said, WhiteHat is a team one can certainly depend on. The rest is in the apprentices’ hands.
Q:When WhiteHat reached out to you, what was the process involved before beginning your apprenticeship? A:
I was invited to an assessment day; the main aim of which is to provide information to the prospective apprentices who have applied to WhiteHat. Introductory Literacy and Numeracy tests were conducted during this session, each lasting approximately 30 minutes, as well as a one-to-one discussion on past experiences, professional interests, and other points of information. There is psychometric which analyses one’s temperament and compatibility for roles. This was followed by a clear overview on what positions WhiteHat were offering and plenty of further information which would be of interest to a prospective apprentice.